Dispatcher (Public Safety)
Operate with a number of public safety computer networks and NCIC/NLETS (Federal Bureau of Investigations).
Serve as a certified full access NCIC/NLETS and related states systems operator.
Maintain system security and comply with all operating procedures that regulate these advanced systems, utilizing the appropriate Originating Agency Identifier (ORI).
Direct personnel and equipment to emergency medical, law enforcement and fire incidents.
Provide a crucial role in police and national park Interagency Command Center as they direct officers and rangers to emergency incidents while coordinating and monitoring officer and ranger patrols.
Use multi-channel voice and computer data systems to monitor situations to properly direct and allocate officers and rangers where and when needed.
Record significant incidents received by telephone.
Officers and rangers lives are dependent upon the timely and accurate performance of the dispatcher's duties.
On a daily bases, receive emergency and non-emergency calls for service.
Gather all pertinent information for the call to determine whether it requires dispatching a vehicle, vessel or aircraft.
Must provide precise information as to the locations which may not have street addresses such as road mile marker, river mile marker, lake cove name, etc.
Must be able to provide a latitude/longitude or a Universal Transverse Mercator (UTM) location.
All qualification requirements (including any applicable selective factors) must be met by the closing date of the announcement in order to be considered.
QUALITY RANKING FACTOR:
The Interagency Communications Center (ICC) frequently relies on information from various electronic Criminal Justice Information Systems CJIS).
In order to assess those abilities which could immediately enhance performance in this position, applicants who have been trained to use, and/or have authorized access to the National Crime Information Center (NCIC) are highly desirable.
You will not be rated ineligible if you do not already possess these abilities.
- AND - To qualify for this position at the GS-07 grade level, you must possess the following minimum qualifications by close of the announcement:
Experience:
Must have at least one full year of specialized experience comparable in scope and responsibility to the GS-06 grade level in the Federal service (obtained in either the public or private sectors) monitoring and responding to radio communications and 9-1-1 calls and other emergency reporting systems; receiving requests for service; receiving, evaluating, and summarizing complaints prior to dispatching the information; keeping track of field unit safety and welfare of employees, complaints, and incidents; dispatching appropriate field units/personnel for emergency services; querying and updating law enforcement data bases; recordkeeping such as incident reports; referencing and updating resource materials; advising the public and other law enforcement agencies regarding the emergency; receiving requests for service; receiving, evaluating, and summarizing complaints prior to dispatching the information; and communicating with difficult callers.
You must include hours per week worked.
Volunteer
Experience:
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religious; spiritual; community, student, social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
You must include months/years, hours per week worked and salary to receive credit for your work and/or volunteer experience.
One year of specialized experience is equivalent to 12 months at 40 hours per week.
Part-time hours are prorated.
You will not receive any credit for experience that does not indicate exact hours per week or is listed as varies.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Serve as a certified full access NCIC/NLETS and related states systems operator.
Maintain system security and comply with all operating procedures that regulate these advanced systems, utilizing the appropriate Originating Agency Identifier (ORI).
Direct personnel and equipment to emergency medical, law enforcement and fire incidents.
Provide a crucial role in police and national park Interagency Command Center as they direct officers and rangers to emergency incidents while coordinating and monitoring officer and ranger patrols.
Use multi-channel voice and computer data systems to monitor situations to properly direct and allocate officers and rangers where and when needed.
Record significant incidents received by telephone.
Officers and rangers lives are dependent upon the timely and accurate performance of the dispatcher's duties.
On a daily bases, receive emergency and non-emergency calls for service.
Gather all pertinent information for the call to determine whether it requires dispatching a vehicle, vessel or aircraft.
Must provide precise information as to the locations which may not have street addresses such as road mile marker, river mile marker, lake cove name, etc.
Must be able to provide a latitude/longitude or a Universal Transverse Mercator (UTM) location.
All qualification requirements (including any applicable selective factors) must be met by the closing date of the announcement in order to be considered.
QUALITY RANKING FACTOR:
The Interagency Communications Center (ICC) frequently relies on information from various electronic Criminal Justice Information Systems CJIS).
In order to assess those abilities which could immediately enhance performance in this position, applicants who have been trained to use, and/or have authorized access to the National Crime Information Center (NCIC) are highly desirable.
You will not be rated ineligible if you do not already possess these abilities.
- AND - To qualify for this position at the GS-07 grade level, you must possess the following minimum qualifications by close of the announcement:
Experience:
Must have at least one full year of specialized experience comparable in scope and responsibility to the GS-06 grade level in the Federal service (obtained in either the public or private sectors) monitoring and responding to radio communications and 9-1-1 calls and other emergency reporting systems; receiving requests for service; receiving, evaluating, and summarizing complaints prior to dispatching the information; keeping track of field unit safety and welfare of employees, complaints, and incidents; dispatching appropriate field units/personnel for emergency services; querying and updating law enforcement data bases; recordkeeping such as incident reports; referencing and updating resource materials; advising the public and other law enforcement agencies regarding the emergency; receiving requests for service; receiving, evaluating, and summarizing complaints prior to dispatching the information; and communicating with difficult callers.
You must include hours per week worked.
Volunteer
Experience:
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religious; spiritual; community, student, social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
You must include months/years, hours per week worked and salary to receive credit for your work and/or volunteer experience.
One year of specialized experience is equivalent to 12 months at 40 hours per week.
Part-time hours are prorated.
You will not receive any credit for experience that does not indicate exact hours per week or is listed as varies.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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