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Shift Supervisor - Cruise Operations

Company Name:
ARAMARK
Shift Supervisor - Cruise Operations
Ref No.: 14-01628
Category: Food & Beverage
Company/Department: Lake Mead
Location: Boulder City, Nevada
Position Type: Full Time
Start Date: 01/27/2015
Administrative
Seasonal Recruitment Responsibility (80/20): Central Team (80%)
Shift Supervisor Cruise Operations
ARAMARK is a leader in professional services, providing award-winning food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world. The company is recognized as the industry leader in FORTUNE magazine's "World's Most Admired Companies, " and as one of America's Largest Private Companies by both FORTUNE and Forbes magazines.
ARAMARK seeks to responsibly address issues that matter to its clients, customers, employees and communities by focusing on employee advocacy, environmental stewardship, health and wellness, and community involvement. Headquartered in Philadelphia, ARAMARK has approximately 255,000 employees serving clients in 22 countries. Learn more .
Our Parks and Destinations group specializes in serving consumers; recreational and entertainment needs in national and state parks, zoos, aquariums, science centers, museums and other day-use cultural attractions.
The scope of our operations includes operating lodging, conference and meeting space, houseboats and other marine activities, retail merchandise shops, fine dining restaurants, and interpretive tours in some of this country's most pristine protected lands and national parks.
We have been active partners with the National Park Service and various zoos, aquariums, and other cultural attractions for over 20 years, providing high-quality visitor services in numerous locations across the United States in over 12 states. We are considered a premier provider of professional services by clients and competition alike, committed to providing high-quality recreation, hospitality and authentic experiences to clients and visitors from all over the world.
Some of the national and state parks in which we operate include:
Asilomar Conference Center, California
Denali National Park, Alaska
Glacier Bay, Alaska
Lake Powell Resorts and Marina, Arizona
Zephyr Cove Resort & Marinas, Nevada
Mesa Verde National Park, Colorado
Olympic Peninsula, Washington
Togwotee Mountain Lodge, Wyoming
Position Summary:
Shift supervisors are responsible for the execution of daily cruises and special events, overseeing and participating in food preparation, and assisting in the management, scheduling, and hiring of employees. This position also ensures that all health and safety regulations are adhered to and that all customers receive the best possible service in a fun, friendly, and safe environment. This is a hands-on supervisory position; shift supervisors are expected to actively participate in cruise preparation and execution. Position requires current health card, alcohol awareness training card, and work card. A Transportation Worker Identification Credential (TWIC) card may also be required.
Essential Functions:
Assist General Manager in the execution of daily and special cruises
Control labor costs by scheduling and managing daily staffing levels as needed while driving productivity from all staff
Maintain control of F&B costs, supply costs and inventory by adhering to all standards of operation including par levels, ordering procedures and portion control
Audit service and quality on a regular basis
Adhere to all standards and established tracking procedures on a daily basis
Develops and implements strategies to achieve customer satisfaction goals
Provides staff with service training to ensure customer service goals are met
Holds or participates in regular meetings to review goals and communicate needed information
Monitors teamwork and service on a regular basis
Reviews daily sales and submits proper reports to accounting department
Assists with new sales strategies and programs to generate revenue including cross selling other departments
Manages day to day employee issues in a professional manner while adhering to all ARAMARK policies and procedures
Support and implement training programs that develop skills to better service guests, build repeat business, grow revenues and improve morale
Assists in employee performance reviews and manages interim performance issues
Monitor to ensure that all staff are properly following ARAMARK time and attendance procedures
Be aware of any scheduled OT and help to eliminate through proper labor management practices
Ensure all staff adhere to safety policies for all cruise operations and food handling
Monitor and sign off on all daily, weekly, and monthly side work
Make sure maintenance chief is aware off all maintenance issues
Status and Scope:
This position reports to the General Manager. Must be able to work with a diverse workforce and apply all policy and procedures to this population.
Qualifications:
Must have supervisory experience
F&B experience preferred
Current Southern Nevada Health District Food Handler Safety Training Card or ability to obtain
Current Alcohol Awareness Training Card or ability to obtain
Current non-gaming Clark County Work Card or ability to obtain
This position is subject to pre-employment, random, and post-accident/reasonable suspicion drug testing compliant with Coast Guard regulations
Equipment Used:
Radio, Telephone, Computer, Fax/Copier, POS System, Reservation System
Travel Requirements:
Little or No Travel (>10%)
Lifting Requirements:
MEDIUM - Lifting 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.
Physical Requirements:BENDING FREQUENT
KEYING/FINGERING FREQUENT
HEARING CONSTANT
REACHING FREQUENT
SEEING CONSTANT
SPEAKING FREQUENT
STANDING CONSTANT
WALKING FREQUENT
LIFTING OCCASIONAL
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