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Dispatcher (Public Safety)

Company Name:
Department Of The Interior
United States Citizens Permanent Full Time Experience your America and build a fulfilling career by joining the National Park Service. Become a part of our mission to unite our past, our cultures and our special places, to establish important connections to the present and build a rich and lasting legacy for future generations.
This position is located within the National Park Service, Pacific West Region, Lake Mead National Recreation Area, Division of Ranger Activities, Interagency Communications Center in Boulder City, NV.
SUBJECT TO DRUG TESTING: PRE-EMPLOYMENT, RANDOM & REASONABLE SUSPICION OBTAIN A FAVORABLY ADJUDICATED BACKGROUND INVESTIGATION PRIOR TO START MUST HOLD A VALID STATE DRIVERS LICENSE
Operates with a number of public safety computer networks and NCIC/NLETS (National Crime Information Center; FBI). Serves as a certified full access NCIC/NLETS and related state systems operator. Maintains system security and complied with all operating procedures that regulate these advanced systems, utilizing the appropriate Originating Agency Identifier (ORI). On a daily basis, receives non-emergency calls for service. Gathers all pertinent information for the call to determine whether it requires dispatching a vehicle, vessel or aircraft. Must provide precise information as to the locations which may not have street addresses such as road mile marker, river mile marker, lake cove name, etc. Must be able to provide a latitude/longitude or a Universal Transverse Mercator (UTM) location.
Incumbent must function efficiently in a confined space for extended periods with no breaks and no opportunity to leave the confines of the Communications Center. The dispatcher is considered an "essential employee", meaning he/she is required to work most holidays, report for duty during adverse weather conditions, and be expected to work for long hours exceeding normally scheduled shifts in case of emergencies. The incumbent is subject to mandatory call backs and extensions of shift. Position is sedentary with high amounts of mental stress and fatigue. Incumbent is subject to shift work, rotating shift work and uncommon tours of duty. Work requires use of the voice in vocal communications for periods of hours at a time. Voice must be clear, audible, and tone effective with words plainly spoken and understandable. Incumbent must be able to hear clearly and discern a variety of audible communications and signals simultaneously. The work is of an emergency nature and is emotionally stressful. Incumbent must possess manual dexterity sufficient to operate computer terminals/keyboards and related equipment and to maintain written logs. Work involves occasional lifting of boxes and supplies up to weights of 50 pounds The work is normally performed in a well lighted and temperature controlled room. Noise levels are routinely high due to electronic equipment, telephones, radios, and other discussions ongoing in the performance of duties. The setting is typically confined and secure, and, entrance and egress is controlled. Incumbent may not leave the center unless relieved by another dispatcher.
All qualification requirements must be met by the closing date of the announcement in order to be considered.
Additional information on the minimum qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM''s web site at the following link: Dispatching, 2151
FOR THE GS-04: You must possess one year of general experience.
GENERAL EXPERIENCE: Defined as progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of this position.
FOR THE GS-05: You must possess one year of specialized experience equivalent to at least the GS-04 grade level of difficulty and responsibility.
SPECIALIZED EXPERIENCE: Defined as performing public safety dispatch (law enforcement, emergency medical, search and rescue, and fire) using personal computers and software programs. Public Safety dispatch includes but not limited to: Monitoring and responding to radio communications; answer 9-1-1 calls and other emergency reporting systems; Receiving, evaluating, and summarizing complaints prior to dispatching the information; Dispatch appropriate emergency services personnel; Querying data bases; Record keeping; Providing callers with general information.
QUALITY RANKING FACTOR: The Interagency Communications Center (ICC) frequently relies on information from various electronic Criminal Justice Information Systems (CJIS). In order to assess those abilities which could immediately enhance performance in this position, applicants who have been trained to use, and/or have authorized access to the National Crime Information Center (NCIC) are highly desirable. You _will not_ be rated ineligible if you do not already possess these abilities.
NOTE: Credit will be given for all qualifying experience regardless of whether compensation was received and whether the experience was gained as a part-time or full-time occupation. Part-time experience will be credited on the basis of time actually spent in appropriate activities. To receive credit for such experience , your resume must indicate clearly: 1. The nature of your duties and responsibilities in each position; and 2. Complete dates of employment period (e.g. MM/YY to MM/YY, MM/YYYY to Present, etc.); and 3. The number of hours per week spent in such employment for each position. In lieu of the experience requirements you may substitute the following education:
GS-04: Two years of education above the high school level in any field of study for which high school graduation or the equivalent was a prerequisite. This education must have been obtained in an accredited business, secretarial, or technical school, junior college, college, or university. (One year of full-time academic study is defined as 30 semester hours, 45 quarter hours in a college or university, or at least 20 hours of classroom instruction per week for 36 weeks in a business, secretarial, or technical school
GS-05: Four years of education above high school leading to a bachelor's degree in a field appropriate to this position.
A combination of successfully completed post-high school education and experience may be used to meet total minimum qualification requirements. It is your responsibility to provide documented proof that you have met the applicable educational provisions. Unofficial college transcript(s); a statement from the registrar, dean, or other appropriate official; or equivalent documentation (a listing of college courses completed) is acceptable. Failure to submit your documentation will result in a "not qualified" rating. Official transcripts will be required prior to a start date. NOTE: Education must be accredited by an institution recognized by the U.S. Department of Education''s College Accreditation Website.
Foreign education credentials must be evaluated by an organization that specializes in interpretation of foreign education programs and has been deemed equivalent to that gained in an accredited education program; or full credit has been given for the courses at a U.S. accredited college or university. For more information, visit the U.S. Department of Education Recognition of Foreign Qualifications Website You are subject to drug testing (including: _PRE-EMPLOYMENT_, _RANDOM_, _AND REASONABLE SUSPICION TESTING_ ) during course of employment.
You are required to obtain (through applicable government training) and use a government-issued credit card.
You are required to operate a government vehicle, therefore, must be able to acquire and hold a valid state Driver's License.
These are Permanent, Full-Time positions subject to shift work, night and/or weekends, emergency call-out, and may include working holidays.
You are required to collect fees for public services on behalf of the United States government.
You are required to complete a one-year probationary period beginning on the effective date of this appointment, unless you have already met this requirement.
To determine if you are best qualified for this job, a review of your resume and supporting documentation will be made and compared against your responses to the occupational questionnaire. The questions are designed to capture the desired knowledge, skills, and abilities for this position. Failure to submit a resume will result in ineligibility. Eligible applicants will be assigned to one of three quality levels (Best Qualified, Well Qualified, Qualified) . Ratings are subject to evaluation and verification. If you rate yourself higher than is supported by your application, you will be assigned a rating to commensurate your described experience. _Deliberate attempts to falsify information may be grounds for not selecting you_.
_You Must Possess The Following KSA's:_
KSA #1: Knowledge of communications & public safety dispatching procedures.
KSA #2: Knowledge of personal computers and software programs
KSA #3: Ability to communicate orally and in writing
The following link is a list of questions from the online questionnaire. _PLEASE DO NOT EMAIL OR MAIL_ this preview, as it will only be accepted by online submission or fax.
View Assessment Questions
Veteran''s preference eligibles who have a compensable service-connected disability of 10 percent or more (CPS, CP) are placed at the top of the highest category on the referral list. XP and TP preference eligibles are placed above non-preference eligibles within their assigned category. If you are not sure of your preference eligibility, visit the U.S. Department of Labor''s Veterans Preference Advisor. For more information, visit Feds Hire Vets.
To be considered under CTAP/ICTAP, you must score within the Well Qualified group (prior to veterans' preference being applied) on the application questionnaire. For information, click CTAP/ICTAP.
All applications must be submitted by 11:59 PM (EST): Friday, June 06, 2014
To begin click the Apply Online button and follow the prompts to: 1) Register for a new USAJobs account; or 2) Login to your existing USAJobs account. Then, you will be asked to answer a few questions, and upload or choose existing required documents, as we have listed in our vacancy announcement. You may return to continue your saved application at any time _before_ the closing date and time. Log-in to your account and click on " Application Status ". Click on the position title, and then select " Apply Online " to continue.
We strongly encourage you to apply online. If you cannot apply online, you may FAX your resume, questionnaire, and supporting documents to . You must print a copy of OPM Form 1203-FX to document your responses to the questionnaire View Occupational Questionnaire and use the Application Cover Page. You must also cite Vacancy Identification Number: 1130198.
It is your responsibility to ensure your responses to the questionnaire and appropriate documentation is submitted, prior to the closing date of this announcement.
To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for the position you wish to verify. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Please note, your uploaded documents may take up to several hours to clear the virus scan process.
RESUME: (Acceptable formats include: .jpg, .pdf, .txt, .rtf, .doc, .docx, .wpd, or html)
For recommendations on formatting, required content, and helpful tips, please visit our Resume Reference Page.
OCCUPATIONAL QUESTIONNAIRE: Follow the instructions above for completing and submitting the occupational questionnaire.
COLLEGE TRANSCRIPTS: This position allows for substituting education for experience. If you are using education to meet qualifications for this position, you must submit a COPY of your college transcripts or equivalent documentation (a listing of college courses completed) to support your education. Transcripts must include the name of the college or university and if applicable the date a degree was conferred.
VETERANS'' PREFERENCE: You must provide acceptable documentation of your preference or appointment eligibility. The member 4 copy of your DD214, "Certificate of Release or Discharge from Active Duty," is required. If you are claiming 10 point preference, you must also submit a Standard Form, (SF-15) "Application for 10-point Veterans'' Preference", and a letter (dated 1991 or later) from the Veterans Administration, showing the percentage of the service-connected disability. Veterans' preference is given in accordance with applicable laws and regulation.
CTAP/ICTAP ELIGIBLES: 1. A COPY of your agency notice, 2. A COPY of your most recent performance rating, and 3. A COPY of your most recent SF-50 noting: current position, grade level, and duty location.
NCIC DOCUMENTATION: A COPY of your certificate of completion (training) and/or your agency authorization credentials, if you currently possess such training/authorization. Once your online questionnaire is received you will receive an acknowledgement email that your submission was successful.
After the announcement closes and your complete application is received, we will conduct an evaluation of your qualifications and determine your ranking. Based on applicant scores, the best qualified candidates will be referred to the hiring manager for further consideration and possible interview. We expect to make a selection within 45 days of the closing date of this announcement. The Federal government offers a comprehensive benefits package. Explore the major benefits offered to most Federal employees by visiting: Employee Benefits. _For additional information about this position please contact:_
Lori Tuttle, Center Manager
This job opportunity announcement may be used to fill additional vacancies.
If you are selected at a lower grade level, promotion(s) may be made at a later date without further competition. Identification of promotion potential in this announcement does not constitute a commitment or an obligation on the part of management to promote you at some future date. Such promotion(s) will depend upon administrative approval, the continuing need for an actual assignment and the demonstrated performance of higher level duties.

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